TERMS AND CONDITIONS

Effective Date: July 21, 2026

These Terms and Conditions (“Terms”) govern your use of www.completeinsulationtn.com and related online services provided by Complete Insulation, Inc. (“Complete Insulation,” “we,” “us” or “our”).

By accessing or using the website, you agree to these Terms. If you do not agree, do not use the website.

WEBSITE PURPOSE

This website provides general information about Complete Insulation and its residential, commercial and new-construction services, including:

  • Spray foam insulation

  • Fiberglass insulation

  • Attic insulation

  • Crawl-space insulation

  • Crawl-space encapsulation

  • Vapor-barrier systems

  • Insulation removal

  • Air-sealing services

  • Related insulation services

Website content is provided for general informational and marketing purposes. It is not a substitute for an on-site evaluation, written estimate, construction specification, engineering opinion or professional building assessment.

ELIGIBILITY

You must be at least 18 years old and legally capable of entering into an agreement to use the website to request services.

If you submit information on behalf of a business, property owner, builder or other organization, you represent that you have authority to do so.

ACCEPTABLE USE

You agree not to:

  • Use the website for unlawful or fraudulent purposes

  • Submit false, misleading or unauthorized information

  • Impersonate another person or organization

  • Interfere with website security or operation

  • Attempt to gain unauthorized access to the website or its systems

  • Introduce malware, viruses or harmful code

  • Scrape, harvest or collect information through unauthorized automated means

  • Use website content to misrepresent an affiliation with Complete Insulation

  • Infringe intellectual-property or privacy rights

  • Use forms to send spam, solicitations or abusive communications

  • Test the vulnerability of the website without written authorization

We may restrict or terminate access when we reasonably believe these Terms have been violated.

ESTIMATE REQUESTS

Submitting a website form, calling our office or requesting an estimate does not create a contract or obligate Complete Insulation to perform work.

Online information may be used to prepare a preliminary response, but final pricing and recommendations may depend on:

  • An on-site inspection

  • Building dimensions

  • Existing insulation

  • Access conditions

  • Moisture or contamination

  • Selected materials

  • Required insulation depth or R-value

  • Building plans

  • Code requirements

  • Labor and material availability

  • Project schedule

  • Additional site conditions

Any website price, savings figure or general cost range is informational unless expressly included in a written proposal from Complete Insulation.

SERVICE AGREEMENTS

Actual insulation or crawl-space work will be governed by a separate written estimate, proposal, work order or service agreement.

If these website Terms conflict with a signed service agreement, the signed service agreement controls regarding that project.

A project agreement may address:

  • Scope of work

  • Materials

  • Pricing

  • Deposits

  • Payment schedule

  • Change orders

  • Site access

  • Project timing

  • Warranties

  • Cancellation

  • Customer responsibilities

  • Dispute resolution

  • Additional project-specific terms

PROPERTY ACCESS AND CUSTOMER RESPONSIBILITIES

Customers are responsible for:

  • Providing accurate property and project information

  • Confirming they own the property or have authorization to approve work

  • Providing safe and reasonable access

  • Identifying known hazards

  • Disclosing known water, mold, pest, electrical, structural or environmental issues

  • Removing or protecting personal property when instructed

  • Coordinating access with tenants, occupants, builders or other contractors

  • Obtaining permissions or approvals assigned to the customer under the project agreement

Complete Insulation may postpone or decline work if site conditions create an unreasonable safety risk or materially differ from the information provided.

CONSTRUCTION AND PERFORMANCE INFORMATION

Statements concerning insulation performance, R-values, comfort, energy efficiency, moisture control, sound reduction or utility savings are general descriptions.

Actual results vary based on factors including:

  • Building design

  • HVAC system

  • Air leakage

  • Existing insulation

  • Installation location

  • Material thickness

  • Occupant behavior

  • Weather

  • Energy prices

  • Moisture conditions

  • Windows and doors

  • Overall building-envelope performance

Unless expressly stated in a written agreement, Complete Insulation does not guarantee a particular percentage of energy savings, utility-bill reduction, indoor temperature or property-value increase.

WEBSITE ACCURACY

We attempt to keep website information accurate and current. However:

  • Services may change.

  • Service areas may change.

  • Product availability may change.

  • Program and rebate requirements may change.

  • Website content may contain typographical or technical errors.

  • Images may show prior projects, representative installations or products that are not available for every property.

We may update or remove website content without notice.

REBATES, INCENTIVES AND THIRD-PARTY PROGRAMS

The website may discuss TVA EnergyRight, utility rebates, tax incentives, financing or other third-party programs.

Eligibility, funding, deadlines and program requirements are determined by the applicable third party. Complete Insulation does not control and cannot guarantee:

  • Program eligibility

  • Rebate approval

  • Rebate amount

  • Tax treatment

  • Financing approval

  • Program availability

  • Payment timing

Customers should verify current requirements with the applicable utility, lender, tax professional or program administrator.

References to third-party programs do not imply ownership or control of those programs.

FINANCING AND PAYMENT SERVICES

Financing, if offered, may be provided by an independent lender and may be subject to:

  • Credit approval

  • Interest

  • Fees

  • Minimum purchase requirements

  • Separate terms

  • Additional disclosures

Complete Insulation does not guarantee financing approval. A lender’s terms and privacy policy govern any financing application.

Payment processing may be handled by an independent payment provider. The provider’s terms and privacy practices apply to information submitted directly through its system.

TEXT-MESSAGE TERMS

If you expressly opt in to receive text messages from Complete Insulation:

  • Messages may include estimate responses, appointment reminders, scheduling updates, project communications, customer service and authorized promotions.

  • Message frequency varies.

  • Message and data rates may apply.

  • Consent is not a condition of purchasing goods or services.

  • Reply STOP to unsubscribe.

  • Reply HELP for help.

  • You may also call 615-614-8800 for assistance.

  • Wireless carriers are not liable for delayed or undelivered messages.

You represent that you are the subscriber or authorized user of the mobile number provided and agree to notify us if that number changes.

After opting out, you may receive one final message confirming the opt-out. Project-related communications may continue through telephone or email where appropriate.

ELECTRONIC COMMUNICATIONS

By submitting a form or contacting us electronically, you consent to receive responses through the contact methods you provide.

Electronic communications may include:

  • Estimate responses

  • Appointment confirmations

  • Project updates

  • Requested information

  • Customer-service messages

  • Legally required notices

You are responsible for keeping your contact information accurate.

REVIEWS, PHOTOGRAPHS AND SUBMITTED CONTENT

If you submit a testimonial, review, photograph, video or other content for publication, you represent that:

  • You own the content or have permission to provide it.

  • The content is accurate to the best of your knowledge.

  • Publication will not violate another person’s rights.

  • The content does not contain unlawful, defamatory or confidential information.

Unless otherwise agreed, you grant Complete Insulation a nonexclusive, worldwide, royalty-free license to use, reproduce, edit and display content intentionally submitted for marketing or publication.

We will not publish private project information or identifiable customer content as a testimonial without permission or another lawful basis.

INTELLECTUAL PROPERTY

The website and its content, including text, logos, graphics, photographs, videos, page designs and downloadable materials, are owned by Complete Insulation or used with permission and are protected by applicable intellectual-property laws.

You may view and print website content for personal, noncommercial use. You may not, without written permission:

  • Republish substantial website content

  • Copy website designs

  • Use Complete Insulation trademarks

  • Sell or commercially exploit website materials

  • Remove copyright or ownership notices

  • Represent website content as your own

THIRD-PARTY LINKS AND SERVICES

The website may link to third-party websites, maps, review platforms, social-media pages, lenders, utilities or other external services.

Complete Insulation does not control and is not responsible for:

  • Third-party content

  • Availability

  • Security

  • Privacy practices

  • Products

  • Representations

  • Transactions

A link does not necessarily constitute an endorsement. Use third-party services at your own discretion.

WEBSITE AVAILABILITY

We do not guarantee that the website will always be:

  • Available

  • Error-free

  • Secure

  • Compatible with every device

  • Free from harmful components

We may suspend, change or discontinue all or part of the website without notice.

DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available.”

Complete Insulation disclaims implied warranties concerning the website, including warranties of merchantability, fitness for a particular purpose and noninfringement.

This website disclaimer does not replace or eliminate any express workmanship or product warranty contained in a signed project agreement.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Complete Insulation and its owners, employees, contractors and service providers will not be liable for indirect, incidental, consequential, special or punitive damages arising from:

  • Website use

  • Inability to use the website

  • Reliance on general website information

  • Third-party links or services

  • Unauthorized access beyond our reasonable control

  • Website errors or interruptions

Nothing in these Terms excludes liability that cannot lawfully be limited.

Claims relating to actual insulation services remain subject to the applicable written project agreement and governing law.

INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify and hold harmless Complete Insulation and its owners, officers, employees and service providers from claims, losses, liabilities and expenses arising from:

  • Your unlawful use of the website

  • Your violation of these Terms

  • Information or content you submit

  • Your infringement of another person’s rights

  • Your fraudulent or unauthorized activity

PRIVACY

Your use of the website is also governed by the Complete Insulation Privacy Policy. The Privacy Policy is incorporated into these Terms by reference.

GOVERNING LAW

These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Unless a signed project agreement provides otherwise, legal proceedings relating to these website Terms will be brought in a court of competent jurisdiction serving Rutherford County, Tennessee.

SEVERABILITY

If any provision of these Terms is found unenforceable, that provision will be limited or removed to the minimum extent necessary. The remaining provisions will continue in effect.

NO WAIVER

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

CHANGES TO THESE TERMS

We may update these Terms as our website, services or legal obligations change. Updated Terms will be posted with a revised effective date.

Continued website use after an update constitutes acceptance of the revised Terms.

CONTACT INFORMATION

Questions about these Terms may be directed to:

Complete Insulation, Inc.
941 Esther Lane
Murfreesboro, TN 37129
Phone: 615-614-8800
Website: www.completeinsulationtn.com