PRIVACY POLICY

Effective Date: July 21, 2026

Complete Insulation, Inc. (“Complete Insulation,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share and protect information when you visit https://www.completeinsulationtn.com, request an estimate, call us, send us a message or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect information you voluntarily provide, including:

  • First and last name

  • Email address

  • Telephone or mobile number

  • Mailing address

  • Project address

  • ZIP code

  • Preferred contact method

  • Property type

  • Requested insulation service

  • Residential or commercial project type

  • New construction or existing building status

  • Project plans, specifications or measurements

  • Photographs, videos or documents you provide

  • Preferred appointment dates and times

  • Communications submitted through forms, email, telephone or text message

  • Responses to surveys or requests for reviews

  • Employment application information

  • Any other information you choose to provide

Please do not submit Social Security numbers, financial account information, medical information or other sensitive personal information through a general website form.

Estimate and Service Information

When you request an estimate or hire Complete Insulation, we may collect:

  • Project address and site-access details

  • Property ownership or authorized-contact information

  • Building type and construction details

  • Insulation type and current condition

  • Crawl space, attic, wall or building-envelope conditions

  • Measurements, photographs and inspection notes

  • Requested products and services

  • Estimate, scheduling and project-status information

  • Billing, payment and transaction records

  • Warranty and customer-service information

  • Communications concerning the project

Payment information may be processed by a third-party payment provider. Complete Insulation may not directly store complete credit-card or banking information when a third-party processor handles the transaction.

Information Collected Automatically

When you use the website, we and our service providers may automatically collect:

  • Internet Protocol address

  • Approximate geographic location

  • Browser type and version

  • Device type and operating system

  • Internet service provider

  • Referring website or search engine

  • Pages viewed

  • Links and buttons selected

  • Date and time of visits

  • Time spent on pages

  • Website navigation paths

  • Search terms that led to the website

  • Form-start and form-submission activity

  • Advertising and campaign identifiers

  • Cookie, browser or device identifiers

  • Conversion and attribution information

  • General interaction and diagnostic data

COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, scripts, local storage and similar technologies to:

  • Operate and secure the website

  • Remember visitor preferences

  • Understand how visitors use the website

  • Measure website traffic and performance

  • Identify technical problems

  • Measure telephone calls, estimate requests and other conversions

  • Evaluate advertising performance

  • Prevent spam, fraud and abuse

  • Deliver or measure advertising where permitted

Essential Cookies

These cookies support basic website operation, security, form functionality and user preferences. Some website features may not function properly without them.

Analytics Cookies

Analytics cookies help us understand website traffic, page performance and visitor interactions.

Advertising Cookies

Advertising cookies may help measure ad performance, attribute inquiries to advertising campaigns, limit repetitive advertising or create advertising audiences where permitted by law and the visitor’s consent choices.

Functional Cookies

Functional cookies support optional website features such as embedded maps, videos, chat tools, scheduling functions or saved preferences.

You can control cookies through your browser settings and, where available, the website’s cookie-consent tool. Blocking certain cookies may affect website functionality.

GOOGLE ANALYTICS

We may use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as:

  • Pages visited

  • Session duration

  • Device and browser information

  • Approximate location

  • Referral sources

  • Website interactions

  • Conversion events

We use this information to evaluate website performance, improve content and understand which marketing efforts produce inquiries.

You may be able to limit Google Analytics collection through our cookie-consent tool, your browser settings, Google’s available browser opt-out tools or your Google privacy settings.

We do not knowingly send Social Security numbers, complete payment-card numbers, medical information or other prohibited sensitive information to Google Analytics.

GOOGLE ADS AND ADVERTISING MEASUREMENT

We may use Google Ads and related measurement technologies to advertise our services and determine whether an advertisement resulted in a website visit, telephone call, estimate request or other interaction.

Depending on our advertising configuration and your consent choices, Google technologies may process:

  • Advertising cookies

  • Ad-click identifiers

  • Page URLs

  • Device and browser information

  • IP address

  • Approximate location

  • Ad impressions and interactions

  • Website conversion events

  • Telephone-call conversion data

  • Form-submission conversion data

  • Information used for advertising attribution

If we use remarketing or personalized advertising, advertising cookies may be used to show relevant Complete Insulation advertisements to previous website visitors, subject to applicable law and consent requirements.

Visitors may manage certain Google advertising preferences through their Google advertising settings.

ENHANCED CONVERSIONS AND CUSTOMER MATCHING

If enabled, we may use Google Ads enhanced-conversion or customer-matching features to improve conversion measurement and advertising effectiveness.

With enhanced conversions, information such as an email address or telephone number provided through a form may be normalized, securely hashed and transmitted to Google for measurement purposes, subject to applicable consent requirements and Google’s policies.

We will not intentionally use sensitive personal information for personalized advertising.

TELEPHONE CALLS AND CALL TRACKING

When you call a telephone number displayed on our website or in an advertisement, we may collect:

  • Caller telephone number

  • Date, time and duration of the call

  • General caller location

  • Advertising source

  • Webpage viewed before the call

  • Whether the call was answered

  • Call outcome or disposition

  • Notes voluntarily provided during the call

We may use dynamic call-tracking numbers to understand which advertisements or webpages generated telephone inquiries.

If call recording is used, callers will receive appropriate notice before recording begins. Calls will only be recorded when permitted by applicable law.

TEXT MESSAGES AND MOBILE INFORMATION

If you provide a mobile number and expressly consent to receive text messages, Complete Insulation may send messages concerning:

  • Estimate requests

  • Appointment confirmations

  • Appointment reminders

  • Project scheduling

  • Service updates

  • Customer-support communications

  • Follow-up requests

  • Promotional messages, if separately authorized

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. Reply HELP for assistance or call 615-614-8800.

Mobile information and text-message consent will not be sold or shared with unaffiliated third parties for their own marketing or promotional purposes. We may share information with service providers that help us deliver text messages, but only as necessary to provide those communications.

Wireless carriers are not responsible for delayed or undelivered messages.

SPAM PREVENTION AND WEBSITE SECURITY

Our forms may use spam-detection tools, hidden fields, CAPTCHA or services such as Google reCAPTCHA. These tools may evaluate technical and behavioral information to distinguish human visitors from automated activity.

Information processed for security may include:

  • IP address

  • Browser and device information

  • Mouse movements or interaction patterns

  • Time spent on a page

  • Referring URL

  • Cookie information

  • Form-submission behavior

Third-party spam-prevention services process information under their own terms and privacy policies.

EMBEDDED MAPS, VIDEOS AND THIRD-PARTY CONTENT

The website may include content provided by third parties, such as:

  • Google Maps

  • YouTube videos

  • Review platforms

  • Social-media platforms

  • Scheduling tools

  • Payment processors

  • Financing providers

  • Chat services

These providers may collect information when you interact with their content. Their collection and use of information are governed by their respective privacy policies.

HOW WE USE INFORMATION

Complete Insulation may use information to:

  • Respond to questions and estimate requests

  • Schedule inspections, estimates and services

  • Prepare proposals and project recommendations

  • Provide insulation and crawl-space services

  • Communicate about appointments and projects

  • Process payments and maintain transaction records

  • Provide customer service

  • Administer warranties

  • Follow up after an estimate or completed project

  • Request customer reviews

  • Improve the website and customer experience

  • Analyze website traffic and marketing performance

  • Measure calls, forms and advertising conversions

  • Deliver advertising where permitted

  • Detect spam, fraud and security threats

  • Maintain business and tax records

  • Enforce agreements

  • Protect our legal rights

  • Comply with applicable laws

  • Evaluate employment applications

We may also use aggregated or de-identified information for business analysis, provided the information cannot reasonably identify an individual.

HOW WE SHARE INFORMATION

We may share information with the following parties:

Service Providers

We may use vendors that assist with:

  • Website hosting and maintenance

  • Analytics

  • Advertising

  • Customer-relationship management

  • Email and text-message delivery

  • Call tracking

  • Scheduling

  • Payment processing

  • Cloud storage

  • Cybersecurity

  • Spam prevention

  • Accounting

  • Legal compliance

These providers are authorized to process information only for contracted business purposes.

Contractors and Project Partners

When necessary to complete a requested project, we may share relevant information with authorized employees, installers, subcontractors, suppliers, builders, general contractors or project managers.

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization, asset sale or similar business transaction.

Legal and Safety Requirements

We may disclose information when reasonably necessary to:

  • Comply with a law, regulation, subpoena or court order

  • Respond to lawful governmental requests

  • Enforce agreements

  • Detect or prevent fraud

  • Protect the safety, rights or property of Complete Insulation, our customers or others

With Your Direction

We may disclose information when you request or authorize us to do so.

Complete Insulation does not sell mobile information or SMS consent to third parties for their own marketing.

DATA RETENTION

We retain information for as long as reasonably necessary to:

  • Respond to inquiries

  • Provide requested services

  • Maintain project and warranty records

  • Satisfy accounting, tax and insurance requirements

  • Resolve disputes

  • Enforce agreements

  • Meet legal obligations

  • Maintain security and fraud-prevention records

Retention periods vary depending on the type of information and the reason it was collected.

DATA SECURITY

We use reasonable administrative, technical and physical safeguards designed to protect personal information. These may include access controls, secure hosting, encryption in transit, account authentication and vendor-management practices.

No internet transmission or storage system is completely secure. We cannot guarantee that unauthorized parties will never defeat our safeguards.

YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have the right to:

  • Request access to personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of marketing email

  • Opt out of marketing text messages

  • Limit or reject nonessential cookies

  • Object to certain targeted advertising

  • Request information about certain disclosures

To submit a privacy request, contact us using the information below. We may need to verify your identity before fulfilling a request. Certain information may be retained when required by law or necessary for legitimate business purposes.

EMAIL AND MARKETING CHOICES

You may unsubscribe from promotional email by using the unsubscribe link included in the message or by contacting us.

Even after opting out of marketing, you may continue to receive nonpromotional communications concerning estimates, appointments, active projects, payments, warranties or customer-service matters.

DO NOT TRACK AND GLOBAL PRIVACY SIGNALS

Some browsers offer “Do Not Track” settings. Because there is no universally accepted standard governing these signals, our website may not respond to every Do Not Track request.

Where required by applicable law and supported by our website technology, we may recognize legally valid browser-based opt-out signals, such as Global Privacy Control.

CHILDREN’S PRIVACY

This website is intended for adults seeking property-improvement or construction services. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information, contact us so we can take appropriate action.

LINKS TO OTHER WEBSITES

Our website may link to third-party websites. We do not control and are not responsible for the privacy, security or content practices of those websites. Review the privacy policy of any external website before providing information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy as our website, services or legal obligations change. The revised policy will be posted on this page with an updated effective date.

Your continued use of the website following an update constitutes acknowledgment of the revised policy.

CONTACT US

Questions or requests concerning this Privacy Policy may be directed to:

Complete Insulation, Inc.
941 Esther Lane
Murfreesboro, TN 37129
Phone: 615-614-8800
Website: www.completeinsulationtn.com